Elevate service operations and promote customer engagement by integrating digital workflows. By connecting customer service with other departments within the organization, we can promptly and proactively address customer issues. Our approach goes beyond traditional customer service by bridging the front, middle, and back offices.
Leveraging our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the relevant teams. This streamlines the resolution process, guaranteeing efficient and effective outcomes for your customers.
Customer Experience Features
Delve into the realm of customer happiness by surpassing customer workflows. Enhance service levels and deliver a more streamlined and personalized experience, ultimately exceeding customer expectations.
- Case Management
- Omni Channel (email, portal, phone, Virtual Agent)
- Agent Workspace
- Intuitive Search
- Process Automation Self Service Knowledge and Catalog
- Survey Feedbacks
Customer Experience Solutions
Enhance customer retention while reducing costs using CSM
If you’re facing challenges with customer satisfaction and retention, it’s time to move beyond traditional customer workflows and focus on cultivating customer loyalty with NewRocket Customer Experience. Provide a personalized and streamlined experience that not only satisfies customers but also emphasizes the value of your services.
Key Benefits:
Minimize case creation and decrease phone calls
In today’s landscape, customers seek to bypass wait times and prefer utilizing self-service tools to address their issues or requests. To meet this demand effectively, provide an experience that eliminates the need for creating a case. Offer self-service options such as a knowledge base and automation tools, accessible through various channels like a customer portal or virtual assistant.
Personalize the experience based on the customer
Customer needs vary and taking a one-size-fits-all approach rarely produces the best customer experience. Personalizing the support experience streamlines the customer’s ability to complete their tasks and fosters more loyalty with your brand. You’ll be able to use multiple factors to influence what is presented to the customer.
Digitize your Order Management Process
Top Tech Solutions takes pride in delivering the implementation of ServiceNow’s Order Management solution, which offers a multitude of advantages for enterprises. Our skilled team can assist your organization in harnessing the full potential of this robust solution, allowing you to streamline order processing, elevate the customer experience, and achieve operational efficiency.
Key Benefits:
Integrated Solution
Integrate the Order Management solution with your customer’s existing systems, including inventory management, CRM, and financial systems. This integration eliminates data silos and enables comprehensive order visibility and data synchronization throughout the entire process. By doing so, you can enhance overall operational efficiency and optimize your business operations.
Order Accuracy and Visibility
Achieve enhanced order accuracy through standardized processes and automated data validation, leading to improved customer satisfaction and a decrease in order returns or cancellations. Experience heightened order visibility, allowing organizations to track orders, monitor progress, and proactively address bottlenecks or issues, ultimately ensuring timely order fulfillment.
Streamline your Field Operations using Field Service management
Top Tech’s FSM Offering empowers clients to streamline and optimize their field service operations. It enables organizations to efficiently manage their mobile workforce, schedule and dispatch technicians, and deliver exceptional service to customers on-site.
Key Benefits:
Enhanced Efficiency
ServiceNow FSM helps optimize field service operations by automating processes, reducing manual tasks, and improving resource allocation. This streamlines workflows, leading to increased efficiency and productivity.
Improved Customer Experience
With ServiceNow FSM, organizations can provide superior customer service by delivering faster response times, accurate appointment scheduling, and real-time updates. This enhances customer satisfaction and loyalty.
Our Clients
Our Partners
Success Stories
Elevating Customer Service Excellence: ServiceNow Customer Service Management (CSM) Solution Implemented by Top Tech Solution for a US-based B2B Tech Organization
The customer is a US-based tech organization operating in the B2B sector. They provide technology solutions to various businesses across industries. However, they were facing several challenges in their customer service operations
Streamlining IT Service Management: ServiceNow Implementation by Top Tech Solution for a Mid-sized Manufacturing Organization
The customer is a mid-sized manufacturing organization in the US with approximately 2000 employees. They faced challenges in their IT operations, including fragmented service management, limited visibility, manual incident and change management, and inefficient communication channels.
