Partner with us to streamline your IT processes, elevate service quality, and achieve ultimate customer satisfaction. Explore the full potential of our IT solution and unlock new opportunities for optimizing your IT operations. Experience the cutting-edge offerings from Top Tech, designed to meet the highest standards of ITIL. Leveraging our profound expertise and comprehensive knowledge of ServiceNow®, you can unleash heightened productivity, gain better cost controls, and drive transformative change throughout your organization with our unmatched IT Solutions.
IT Solutions Features
- Incident, Problem and Request Management
- Change and Release Management
- CMDB, CI Discovery, Service Mapping
- Virtual Agent and Agent Workspace
- Hardware and Software Asset Workspace
- Demand and Project Portfolio Management
IT Workflow Solutions
Modernize your IT Service Management
Collaborate with us to optimize your IT processes, enhance service quality, and deliver unparalleled customer satisfaction. Discover the vast capabilities of our IT Service Management (ITSM) solution, unlocking new possibilities for streamlining your IT operations.
Our Solutions provides cutting-edge ITSM solutions that adhere to the rigorous standards of ITIL. With our deep expertise and comprehensive understanding of ServiceNow®, you can elevate productivity, strengthen cost controls, and drive transformative change within your organization using our exceptional ITSM Solutions.
Key Benefits:
Enhanced Efficiency:
Our ITSM offers streamlines and automates IT processes, leading to increased efficiency and productivity. It eliminates manual tasks, reduces errors, and optimizes workflows, allowing IT teams to focus on strategic initiatives.
Greater Cost Control
Our ITSM team helps organizations optimize their IT costs by identifying and eliminating inefficiencies. It enables better budget management, reduces unnecessary spending, and improves resource utilization, leading to cost savings.
Increased Visibility and Control
ServiceNow ITSM offers real-time insights and comprehensive reporting capabilities. IT teams can monitor service performance, track key metrics, and gain visibility into the entire IT infrastructure. This enables proactive decision-making, efficient resource allocation, and improved service delivery.
Streamline your IT Operations
Extensive visibility and management capabilities for IT infrastructure and operations. By leveraging features such as event management, configuration management, and service mapping, your organization can proactively handle and resolve IT incidents, reduce downtime, and optimize the performance of your infrastructure.
Key Benefits:
Enhanced visibility into the IT Infrastructure
Implementing ITOM Visibility empowers organizations with real-time insights into their IT infrastructure, facilitating proactive monitoring, troubleshooting, and optimization.
Improved performance
By implementing ITOM Health, your organization can enhance performance optimization and minimize disruptions through the utilization of comprehensive monitoring and remediation capabilities.
Strong Governance
ServiceNow ITOM Governance enables your organization to effectively manage policies, compliance, and regulatory requirements, all while ensuring operational excellence.
Enhance Decision-Making with Reliable Hardware Data
Are you looking to enhance the precision of your hardware asset data? Move beyond manual processes and spreadsheets, and instead rely on trustworthy data to make informed decisions with the help of Top Tech Hardware Asset Management Quick Start. Maximize the value of your hardware assets while simultaneously reducing costs.
Key Benefits:
Streamline and standardize hardware requisitions and sourcing
Streamline the process of hardware requests for employees by implementing a centralized hardware catalog that encompasses pre-approved items, complete with pricing and pertinent details. Automate and enforce a consistent approval process to ensure efficiency. Source hardware exclusively from approved vendors, generate purchase orders, and monitor delivery status to guarantee timely fulfillment.
Gain a holistic view of asset health and compliance
Achieving comprehensive visibility into asset health and compliance begins with the implementation of automated discovery. By utilizing real-time monitoring to gather metrics on performance, availability, and security, you can proactively identify potential issues before they escalate into problems. Having access to this information is crucial for meeting regulatory requirements and adhering to industry standards.
Optimize Software Costs
Are you excessively expending on software licenses? Instead of merely being concerned about compliance audits, delve into maximizing business capabilities with Top Tech Software Asset Management (SAM) Quick Start. Prevent penalties and unnecessary expenditures resulting from limited visibility, all while ensuring your business has the appropriate tools it needs.
Key Benefits:
Enhance your procurement and allocation decisions
Enhance your ability to make informed procurement and allocation decisions by identifying usage patterns and demand, leading to reduced software and cloud expenses. By integrating Software Asset Management (SAM) into the IT change process and taking action against unlicensed deployments, you can reduce or eliminate unnecessary expenditures. Stay ahead of the game by utilizing an intuitive, modern dashboard and receiving automated optimization alerts.
Prepare yourself for license audits
Envision the ability to promptly address license audit requests by providing comprehensive and precise information. Achieve this with the help of ServiceNow’s software asset management capabilities. Through a central information repository, automatically detect and track software usage. Utilize dashboards and reports to uncover the necessary data to demonstrate compliance
Strategically Align and Streamline Projects on One Dashboard
Are you lacking visibility into the overall pipeline of work? Go beyond disconnected project management tools and into strategic execution with Top Tech Project Portfolio Management (PPM) Quick Start. Use a comprehensive view of the portfolio to deliver projects faster, better, and cheaper.
Key Benefits:
Enhance visibility across programs and portfolios
Access a centralized platform to gain a comprehensive view of project status, resource allocation, timelines, budgets, and other crucial metrics across your entire project portfolio. Identify areas that require attention and prioritize projects based on business objectives. Streamline project execution by automating repetitive tasks and processes, enabling PMO leaders to focus on strategic activities while maintaining consistent project quality.
Enhance planning and decision-making capabilities
Make well-informed decisions regarding resource utilization and budget allocation through real-time analytics and reporting. Identify resource bottlenecks, mitigate project delays, and effectively address issues and risks. Utilize advanced project planning tools to create detailed project plans, assign tasks, and establish project milestones, ensuring projects are completed on time, within budget, and with a high level of quality.
Our Clients
Our Partners
Success Stories
Optimizing Software Asset Management: ServiceNow SAM Pro Solution Implementation for a Global MNC in the Consumer Goods Industry
The customer is a global multinational corporation (MNC) operating in the consumer goods industry. They faced challenges in effectively managing their software assets, including a lack of visibility and control
Optimizing Hardware Asset Management: ServiceNow HAM Pro Solution Implemented by Top Tech Solution for a Global MNC in the Automotive Industry
Top Tech Solution successfully implemented the ServiceNow Hardware Asset Management (HAM) Pro solution for a global multinational corporation (MNC) operating in the automotive industry.
Enhancing Strategic Portfolio Management: ServiceNow Solution Implemented by Top Tech Solution for a German Biopharmaceuticals Company
The customer is a biopharmaceutical company based in Germany. They faced challenges in effectively managing their portfolio of strategic projects, including a lack of visibility, inefficient processes, and limited collaboration.
Transforming IT Operations: ServiceNow ITOM Solution Implementation by Top Tech Solution for a Small-sized Retail Organization in Canada
This customer is a small-sized retail organization based in Canada. They operate multiple retail stores across the country and have been facing challenges in their IT operations. The key challenges they encountered were
