The customer is a global multinational corporation (MNC) operating in the consumer goods industry. They faced challenges in effectively managing their software assets, including a lack of visibility and control, manual processes prone to errors, and compliance risks leading to financial losses. These challenges hindered their ability to track software inventory, monitor license compliance, and optimize software spending.
The implementation of the ServiceNow Software Asset Management (SAM) Pro solution was critical for the customer due to the following reasons:
Improved Visibility and Compliance Management: The customer aimed to gain real-time visibility into their software assets and ensure compliance with licensing agreements. SAM Pro provided accurate tracking of software licenses, automated compliance monitoring, and proactive license management, reducing compliance risks and potential financial losses.
Streamlined Processes and Efficiency: By implementing SAM Pro, the customer sought to streamline software asset management processes, automate manual tasks, improve accuracy, and enhance efficiency. This would enable them to track licenses, monitor usage, and manage software renewals and upgrades more effectively, resulting in significant time and cost savings.
Cost Optimization: The customer desired to optimize software spending by identifying underutilized licenses, consolidating license agreements, and improving procurement processes. SAM Pro would provide insights to make informed decisions about software investments and reduce unnecessary expenditures.
Top Tech Solution implemented the ServiceNow SAM Pro solution, incorporating the following applications/modules:
Software Inventory Management: The customer gained a centralized repository to manage and track software assets, including license types, usage, compliance status, and renewal dates. This provided real-time visibility and accurate data for effective software asset management.
License Compliance Management: SAM Pro enabled the customer to track and manage software license compliance efficiently. Automated compliance monitoring, alerts for non-compliant usage, and timely license renewals ensured adherence to licensing agreements, minimizing compliance risks.
Software Procurement and Vendor Management: The solution streamlined software procurement processes by automating purchase requisitions, managing vendor information, and tracking procurement activities related to software assets. This improved procurement efficiency and optimized vendor management.
Reporting and Analytics: SAM Pro offered comprehensive reporting and analytics capabilities, empowering the customer to gain insights into software utilization, compliance status, and overall software asset performance. These insights facilitated informed decision-making and optimization of software spending.
The implementation of the ServiceNow SAM Pro solution brought significant value to the customer:
Improved Software Asset Visibility and Compliance: The centralized software asset management provided real-time visibility into software assets, ensuring compliance with licensing agreements and reducing compliance risks. Accurate license tracking, automated compliance monitoring, and proactive license management minimized the risk of financial penalties.
Streamlined Processes and Efficiency: SAM Pro streamlined software asset management processes, automating manual tasks and improving accuracy. The solution reduced the time and effort required to track licenses, monitor software usage, and manage renewals and upgrades, resulting in improved operational efficiency.
Cost Optimization: The customer optimized software spending by identifying underutilized licenses and consolidating license agreements. SAM Pro provided insights into software utilization, enabling informed decisions about software investments and reducing unnecessary expenditures. This led to significant cost savings and improved financial management.
The successful implementation of the ServiceNow SAM Pro solution by Top Tech Solution revolutionized software asset management for the global MNC in the consumer goods industry. The solution addressed challenges related to visibility, manual processes, and compliance risks. With improved software asset visibility, streamlined processes, and enhanced compliance management, the customer achieved optimized software spending, reduced compliance risks, improved operational efficiency, and better financial management. The implementation of ServiceNow SAM Pro solution provided the customer with a robust software asset management system, empowering them to effectively manage their software assets and ensure compliance in the consumer goods industry. The implementation by Top Tech Solution transformed the customer’s software asset management practices, enabling them to optimize costs, mitigate risks, and streamline operations.