ServiceNow is a powerful Enterprise Services platform for generating, executing, and streamlining cloud-based digital workflows & operations through quick and structured services based on an organization’s business model.
Top Tech Consulting pioneers in leveraging ServiceNow Services in a robust environment to provide end-to-end technology management business services like:
- IT service management
- Supporting events for IT operations like understanding the situation, identifying the problem and suggesting a solution plan
- Help desk functionality
ServiceNow is a 360-degree software that provides a holistic solution to all enterprise problems through its extensive components like Managed services, Security operations, Migration, and smart integration services, ITSM, IBTM, Asset Management, ITOM, Automation & Orchestration, HR Service Delivery, Customer Service Management, etc.
- IT service management
- Supporting events for IT operations like understanding the situation, identifying the problem and suggesting a solution plan
- Help desk functionality
How will you be benefitted?
Our tactful deployment of strategies through ServiceNow helps enterprises elevate in numerous ways, like:
- Accelerating value from the invested time
- Boosting performance through services
- Enhancing User Experience
- Automating business IT processes
1. ServiceNow Consulting
Let us understand why you may need a consultation?
Businesses today are facing numerous challenges which also include:
- Staying updated with the enterprise market dynamicity and complexity
- Understanding and Incorporating various enterprise applications
- Process alignment within users across the organization
- Extracting customer insights
- Exploring new revenue sources
- Reducing operational costs
- To come out clean with customer expectations
To simplify this difficult task, we offer ServiceNow Consulting where our experts help businesses right from setting up strategies for projects to their configuration, development, and final implementation. To stay abreast with the always-demanding market, Top Tech Consulting helps organisations achieve the desired level of competency.
We have a dedicated team for conducting consultations across the globe to help businesses prosper. Feel free to reach out to us.
2. ServiceNow Security Operations
Top Tech Consulting with ServiceNow Security operations makes the enterprise capable enough for identifying, prioritizing and remediating threats and vulnerabilities much faster than anything else. We work to bridge the gap between IT squad, security desk and risk teams through automated security orchestration. Our comprehensive approach and modus operandi can scale any business model.
How do we do?
- Work on Vulnerability Response for efficiently prioritizing & responding to critical risks.
- Security Incident Response rapidly prioritizes & responds to security threats through smart workflows and automation.
- Trusted Security Circles helps spot threats quickly through anonymous sharing threat intelligence with co-workers.
- Threat Intelligence provides insights on new vulnerabilities to security agents.
- Performance Analytics for Security Operations creates instantaneous dashboards & reports for improving performance.
- Configuration Compliance identifies vulnerable unconfigured & non-compliant assets and remediates accordingly.
What benefits do we offer?
- Easy remediation of threats
- Bridging gap between IT & security
- Alignment of security posture
To secure your business from any threats, Top Tech Consulting Security model always wins the scenarios.
3. ServiceNow Managed Services – implementation, customization, testing, support
Top Tech Consulting helps enterprises stay abreast with continuous market needs & complexities by aiding continuous improvement, transformation, and innovation through our managed services. Our strategy implementation reduces overall costs, increases efficiency and fosters innovation. The core idea is to align the organization prospects & outcomes to set up services that can minimize all challenges and maximize growth.
What do we do?
- We include a full range of ServiceNow Managed services like implementation, customization, testing, support and consulting experience.
- We provide a professionally certified team that is specialized in ServiceNow administration, implementation and application development.
How do we do?
To cater to all your needs, we have managed services in multiple verticals:
- User helpdesk
- System administration activities
- Regular solution health checks and security audits
- System performance monitoring
- Troubleshooting
Implementation: ServiceNow Managed Services includes the deployment of new ServiceNow products into business models. Top Tech Consulting carries out this task meticulously with this highly competent team.
Customization: Top Tech Consulting provides Customization functionality of ServiceNow Managed Services through strategic integrations, upgrades, modularization, and workflow planning. Under this, the techniques and strategies are formed according to business requirements.
Testing: We test single components, integrated software, migrated software, and functional units using the latest Software Testing Tools for ServiceNow. We help you complete upgrades faster by automating slow, complex, & resource‑intensive manual testing. ServiceNow Test Automation Framework reduces inherent risks and quickly remediates customization issues with immediate visibility into test results.
The Capabilities we offer include:
- Upgrade-Safe Tests
- Set up Tests and Reuse them
- Full Stack Testing
- Track Your Results
- Quick Start Testing
- Parameterized Testing
- Server side and REST API tests
- Custom UI Testing Framework, UI Testing and Service Catalog testing
Support: Top Tech Consulting extends round-the-clock technical support services to help for any inconveniences in ServiceNow Managed Services.
What benefits do we offer?
- Cost optimization
- Seamless development, support & maintenance
- 24 x 7 support
- Security & compliance
4. ServiceNow Migration Services & Integration with AZURE and AWS
ServiceNow has special capabilities for transferring data, automating workflow and service management. Top Tech Consulting ensures a smooth transition and helps in overcoming challenges occurring in the older existing services in businesses.
If you are planning to change your legacy system or numerous single-point systems for ServiceNow or looking to upgrade your existing ServiceNow solution to a newer platform release, Top Tech can help you with any type of ServiceNow migration. We make sure that the transition happens smoothly, and the challenges of your previous version of the system are cast away with your new ServiceNow solution.
What we offer
- Seamless migrations from legacy Service Management Systems and Single-point tools
- Pre-built APIs to streamline quick & error-free migrations
- Analysis, evaluation, and improvement of existing migration tools
- Data and database migration support in stages or at a stretch
- Solution implementation and adoption services
- Integration & customization of third-party tools, infra management solutions, cloud services, CRM, etc. during migration attuned to your business-specific needs
- Testing & Quality Assurance of new release features
- Improve flexibility and scalability in existing solutions
Top Tech Consulting provides ServiceNow Migration and Integration services to help businesses maximize the benefits of modernized services. This will let organizations offer new services on-the-fly with graphical configuration tools on cloud-based services like AWS and Azure.
ServiceNow and AWS:
This integration provides an all-inclusive service for lifecycle management of enterprises with enhanced visibility and control. It supports enterprises in the following ways:
- Unifies public and private cloud resources through a consistent single record system
- Makes users independent to request and monitor their cloud resources through a rich, self-service portal
- Manages AWS resources access control to uses through role-based permissions
- Automatically allows provision and configuration of cloud services
- Fosters change management for production cloud workloads
- Manages existing cloud resources through service-aware discovery
- Tests and manages cloud events across the entire process lifecycle
ServiceNow and Azure: It is yet another powerful combination of features where IT Operation in any enterprise can in integrated to Microsoft Cloud. This optimization of IT operations will lead to an exhaustive integrated solution that will give complete transparency and control to organizations of their cloud resources and foster agility in services.
ServiceNow provides complete lifecycle management service for Microsoft Azure. This integration helps businesses in:
- Managing cloud infrastructure, both public & private, through a consistent record system
- Letting in users requests and monitoring all their cloud record resources with the help of an extensive, self-service portal
5. ServiceNow ITSM
Top Tech Consulting ServiceNow ISTM model is an innovative solution that provides a great stride in developing a coherent delivery that can induce vigour in users, multiply productivity and pull off better business & consumer insights. Our services offer seamless integrations even with remote systems, tools and software to provide you with a hassle-free ITSM. Our approach incorporates all the powers of this tool to set a plan for businesses to have an impact, value acceleration and on-time delivery.
How we do?
Our process of deploying ServiceNow ITSM is quite extensive. We deal with every component that makes up for a successful Enterprise ITSM.
- Incident Management
- Problem Management
- Change and Release Management
- Request Management
- Asset and Cost Management
- Walk-Up Experience
- Agent Workspace
- Now Mobile
- Mobile Agent
- Knowledge Management
- Configuration Management
- Dynamic Translation
- Reports and Dashboards
- Service Level Management
- Benchmarks
- Surveys and Assessments
- Virtual Agent
- Predictive Intelligence
- Performance Analytics
- Continual Improvement Management
- Service Owner Workspace
- Vendor Manager Workspace
What benefits we offer?
- Augment productivity of IT team
- Strengthen IT services
- Set up a platform for achieving higher goals
- Boost Service experience
- Provide uninterrupted business workflows
- Reduction in IT Operational costs
6. ServiceNow Asset Management (SAM)
Top Tech Consulting adopts Asset Management which automatically completes IT asset lifecycles with dynamic workflows.
How do we do?
ServiceNow Asset Management uses the following features to streamline the tasks:
- Asset audit management
- Asset governance control
- Asset provisioning
- Contract management
- HR asset onboarding
- Inventory management
- Mobile asset receiving (multi-scan)
- Mobile my assets
- Reports and dashboards
- Service catalogue
- Single source of truth
- The total cost of ownership tracking
What benefits do we offer?
- Control & Optimize your IT assets
- Lower asset costs
- Automate asset lifecycle
- Limit risks by enforcing asset policies and regulating requirements
7. ServiceNow ITBM
Top Tech Consulting works to develop on generating higher value from your business model and enable rapid modifications across the body.
How do we do?
We plan agenda, prioritize tasks and track work progress to streamline business goals and deliver business agility for generating lasting outcomes. We use the following tools from ServiceNow ITBM to accomplish our task:
- 5 custom tables
- Performance Analytics
- Demand Management
- Resource Management
- Project and Portfolio Management
- Innovation Management
- Scaled Agile Framework (SAFe)
- Agile Development
- Test Management
What benefits do we offer?
Top Tech Consulting rationalizes IT services for the business to work. Here are some benefits that you will see on incorporating this service:
- Managed outcomes to generate worth
- Reshaped planning to avoid any uncertainty
- Understanding & scaling work to ensure faster delivery
- Reduction in costs
If you want to prioritize & streamline all the business tasks within the set budget and at the same time revolutionizing the business model, then ServiceNow ITBM is a great choice.
8. ServiceNow ITOM
Top Tech Consulting helps businesses in moving IT operations to a team that works diligently with the business-specific intelligence, through ServiceNow IT Operations Management. This helps to deliver great performing business services by building visibility across infrastructure and applications, maintaining service integrity, and optimizing cloud delivery from time to time in a cost-effective manner.
How do we do?
We use the following powerful features of ServiceNow ITOM to give businesses a new beginning:
- ITOM Visibility
- Discovery
- Service Mapping
- ITOM Health
- Event Management
- Operational Intelligence
- ITOM Optimization
- Cloud Managemen
What benefits do we offer?
- Gain IT services visibility
- Maintain service health & integrity
- Structure and optimize cloud spend
9. Automation & Orchestration
Top Tech Consulting helps in automating the business processes to streamline the tasks and foster speedy & predictable results. The Orchestration helps to construct & expand workflows to enhance interactions with external systems.
How do we do?
We use the following entities to ensure correct Automation & Orchestration:
- User Management and provisioning
- Client Software Distribution
- Cloud Infrastructure Provisioning and Management
- Cognitive Knowledge Management
What benefits do we offer?
Using ServiceNow Automation & Orchestration, businesses can proper in the following ways:
- Reduction in manual work & human errors through automation
- Produce predictable results
- Speed up service delivery
- Track and Gauge your performance quickly
10. HR Service Delivery
Top Tech Consulting works in developing customer satisfaction through this intelligent service. ServiceNow HR Service Delivery ensures a smooth experience to its users.
How do we do?
To smoothen the business activities, Top Tech Consulting follows a systematic plan that covers the following features:
- Case and Knowledge Management
- Employee Document Management*
- Performance Analytics for HR Service Delivery
- Employee Service Center*
- Virtual Agent
- Predictive Intelligence
- Enterprise Onboarding and Transitions*
- Mobile Onboarding**
- Employee Experience Packs
- Now Mobile
What benefits do we offer?
With the smart integration of this service to businesses, the following benefits can be achieved:
- Easy access to services
- Improved productivity
- Streamlined employee transitions
- Optimized service delivery
- Easily integrates with other cloud & existing in-house HCM systems.
11. Customer Service Management
Top Tech Consulting offers ServiceNow Customer Service Management to boost your customer service from mere request to a solid resolution. A business cannot hold strong without a strong service that can engage customers and build a link between customer service and other teams to resolve issues rapidly and proactively.
How do we do?
To scale businesses, we at Top Tech Consulting, with the support of ServiceNow Customer Service Management, have a structured plan which also includes the following features:
- Agent workspace establishment with enhanced productivity
- Proper Case management
- Predictive Intelligence through Machine Learning
- Omni-Channel communication
- Visual Workflow and automation through simple GUI
- Self-service execution
- Virtual Agent through Chatbots
- Smart work orders creation and Field Service Management
- Knowledge management
- Communities
- Proactive Customer service operations
- Customer Service Management mobile app
What benefits do we offer?
- Enhanced customer satisfaction
- Magnified resolution efficacy
- Ameliorated quality of product & service
12. Governance, Risk, and Compliance
Top Tech Consulting ServiceNow offers Governance, Risk and Compliance service to take the business all-together on the Now platform. It boosts businesses by embedding decisions that are risk-informed in the daily routine work.
How do we do?
To keep businesses risk-free, we at Top Tech Consulting, with the support of ServiceNow Governance, Risk and Compliance management, offer the following features:
- Policy and Compliance Management
- Risk Management
- Performance Analytics
- Vendor Risk Management
- Business Continuity Management
- Audit Management
- Use Case Accelerators
- Operational Risk Management
The powerful platform capabilities of Governance, Risk and Compliance offer cross-functional communication and processes. These capabilities are:
- Single data model
- Automated workflows
- Intelligent chatbot
What benefits do we offer?
Governance, Risk, and Compliance services of ServiceNow help to handle risk with confidence. We help in achieving the following benefits through this service:
- Refine business decisions through risk management & compliance
- Achieve real-time visibility by continuously monitoring the business to avoid any disruptions & also get actionable information about vulnerable areas
- Ameliorates productivity in enterprises
13. Custom Application Development
Top Tech Consulting offers Customized Application Development service with the support of services of ServiceNow. It allows the enterprises to rethink how the apps can be rebuilt.
ServiceNow supports the building of new business applications along with extending functionalities of existing apps with the Now platform App Engine. The Now Platform gives developers the liberty to reduce time to market and accelerate the delivery process. The tools and technologies used by this application development service help in developing new applications rapidly without any painstaking and integration procedures. These applications can be integrated on any platform and function in the way it is designed.
With the help of the ServiceNow platform, developers can build powerful workflow applications like:
- Service Management
- Orchestration
- Engagement portals
- Case Management
- Internet of Things (IoT)
- Enterprise Integration
- Data Tracking
Application development service of ServiceNow comes with the following features:
- Studio IDE
- Mobile
- Automated Test Framework
- Delegated Development
- IntegrationHub
- APIs and Integration tools
- Now Platform CI/CD
- Guided Tour Designer
- Guided App Creator
- Source Control
- Flow Designer
- Service Portal Designer
What benefits do we offer?
The competent technical team at Top Tech Consulting helps in developing customized applications with the support of ServiceNow. It can help businesses in the following ways.
- Connecting people and processes
- Accelerating business growth
- Creating lasting customer experiences
- Staying updated with the latest market activities
- Generate profits