Integration Solution Architect (ServiceNow)

Job Description

As a part of an enterprise ServiceNow Platform IT team, the Senior Integration Solution Architect is expected to be a highly experienced technologist with technical breadth and depth coupled with strong communication skills to drive our technology strategy and vision. Specifically, you will serve as the technical subject matter expert in the ServiceNow Platform technologies such as ITSM, ITOM (Discovery and Orchestration), ITBM, GRC, Portal, Mobile, InfoSec ServiceNow modules (VRM, Security Incident Response) and other modules. You will play a key role leading deep architecture and design discussions on solution development to support our continuous deployment pipeline across technology stacks and cloud integrations to a large and growing user community on our ServiceNow platform.

Required Skills

  • Solid experience in RDBMS deign (PL/SQL, MY SQL, SQL Server)
  • Proficient in the knowledge of CMDBs, Discovery tools
  • Expert in IT Asset Management Lifecycle processes (including hardware and software) and Change and Configuration Management processes.
  • Solid knowledge in ServiceNow scripting language (XML, Angular, JAVA Script, etc.)
  • Must have solid experience designing key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, etc.
  • Understanding of network topology, application architecture and database architecture
  • Must be detailed oriented with strong analytical, problem solving, and debugging skills
  • Ability to convey technical and conceptual ideas/topics to non-technical personnel
  • Strong innovation and collaboration skills
  • Excellent written and verbal communication skills
  • Strong relationship building skills with key stakeholders


  • Bachelor's Degree in Computer Science, Information System, Engineering or equivalent combination of education and experience
  • 10+ years of experience in application architecture, infrastructure architecture, database architecture, networking and distributed systems
  • Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy and automation
  • ServiceNow platform development experience
  • ITIL Certification
  • ServiceNow Administration Certification (minimum requirement)
  • Expertise in ITSM, ITOM (Discovery and Orchestration), ITBM, GRC, Service Portal, Mobile, InfoSec ServiceNow modules (VRM, Security Incident Response)

ServiceNow Developer

Job Description

Reporting and administration of Service Now, including requirements gathering and testing. The Business Analyst is responsible for the review, analysis, and evaluate processes, systems, and user needs for planned projects based on the business plan of the enterprise.


  • Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.
  • Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.
  • Develops business and system requirements, functional designs, process flows, and test plans.
  • Conducts system testing and facilitates user acceptance testing.
  • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
  • Develops working knowledge of the client s industry and uses this information to support continuous improvement initiatives.
  • Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.


  • 3+ years of business analysis experience
  • Degree or equivalent in Business, Information Systems, or Computer Science
  • Prior working knowledge of ServiceNow
  • Experience with Agile
  • Excellent written and verbal communication skills
  • Ability to understand business processes and translate into technical specifications
  • Solid problem solving and analytical skills
  • Ability to work effectively with people at all levels of the organization
  • Client-focused approach with outstanding interpersonal skills
  • Working knowledge of system development life cycle concepts
  • Highly skilled with Microsoft Visio

Servicenow Admin

Job Description

The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the process team. He or She will be responsible for customizing the platform to meet evolving organizational needs and working with the business units to ensure the platform continues to meet their needs.

Duties & Responsibilities

  • Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
  • This person will develop, configure, and improve core and custom applications and work to resolve support issues.
  • Responsibilities include monitoring the health, usage, and compliance of ServiceNow
  • Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
  • Create and configure notifications, UI pages, UI macros, the script includes, formatters, etc.
  • Guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
  • Leads ServiceNow maintenance, upgrade planning and administration
  • Designs and develops new ServiceNow workflows and processes
  • Manages and resolves incidents against ServiceNow applications
  • Provides mentoring and guidance for ServiceNow Administrators

Requirements & Qualifications

  • Scripting – JavaScript – Web Services – HTML – CSS – Jelly
  • Enterprise and/or IT Service Management
  • Advanced System Administration Experience
  • Database configuration/administration within ServiceNow
  • Strong requirements gathering experience
  • Strong analytical skills
  • Ability to communicate complex processes and workflow to all audiences
  • Ability to work independently